Manager, Business Services

Job ID


Headquartered in Dublin, Ohio, Goken America is an Engineering Services and Product Development company founded in 2004. At Goken America we strive to expand and deliver upon our company motto of “Creating Something Different”. We are continually striving to strengthen our organization, and are always seeking talented individuals who have a strong desire to work in an environment where they can make a difference.


Our “Vision” is to empower our associates to affect change wherever change is needed. Our “Mission” is that in building trust we foster greatness is our people, excellence in our clients and impact in our communities.


Goken America provides an excellent benefits package, one month of paid time off per year and a very competitive compensation plan. In addition, when applicable, we will also provide relocation assistance, temporary housing, visa support and other fringe benefits.


Lead the Parts Department operations by managing associate performance, fiscal responsibility, compliance requirements, and implementing & executing the strategic direction from division leadership.  This role collaborates heavily with both internal and external partners for decision-making and general collaboration and support


Essential Duties:


  • Implementation and execution of Divisional Strategic direction for the Parts Department.
  • Fiscal responsibility of Department operations ensuring financial transactions and inventory positions are meeting guidelines and month-end closing targets.
  • Associate management and leadership including long-term professional development and mentoring.
  • Building strong internal and external business relationships collaborating heavily with other Departments, international trade partners, suppliers and domestic clients.
  • Creation and execution of operational improvement plans that align with Division objectives and direction.
  • Compliance and governance of Department operations with a focus on expanding accountability and fostering a compliance mindset across the department.
  • Communicating with Other Department(s) both domestic and international to understand project status, plans and any potential or actual delivery and quality issues.
  • Regular reporting to Senior Manager and Department leadership on project status updates, problems, etc.
  • Join associates and other Department meetings with current / potential clients.
  • Oversee Department compliance activities (NDA’s, 5-Rules, Contracts, IMDS, Conflict Minerals, New Business Sheet, etc.) to make sure they are carried out timely (before, during, after) quotation and development periods and completed prior to mass production.
  • Collect, organize and track weekly associate reports on project / quotation status. Maintain running summary of potential sales by Model, By Client Segment, by Timing, by Method of RFQ receipt, etc.
  • Utilize Cost database and related tools to enhance speed and accuracy of quotations.
  • Gather information and analytics to clearly understand client needs, directions, requests, and future needs while also clearly understand client's regional and global network, capabilities and systems and effectively post/share/transfer.
  • Discuss client circumstances and environment so that costing/quoting can be done effectively and timely.



  • 10+ years-experience in the Automotive OEM or International Trading Environment with strong knowledge of international logistics, new model development and quality and inventory management.
  • 2+ years-experience of associate leadership, management and long-term development.
  • Bachelors’ degree in Business, Supply Chain or related field or equivalent experience. 

Required Skills:

  • Firm understanding or experience of Global Supply Chain Management, Logistics, International and Manufacturing environments, Cost Analysis, Packaging, Sales Analytics, Quotation development, Project Management, and Procurement methodologies.
  • Strong knowledge of Honda Trading and Honda operations including quality standards.
  • Detailed industry (automotive/new product development, logistics and procurement) knowledge and awareness of current and upcoming trends.
  • Ability to formulate, present and execute long-term strategy.
  • Exceeding interpersonal, communication and presentation skills with an ability to deliver clear and concise message.
  • Strong analytical and problem-solving skills with the ability to make informed decisions on complex and at times high pressure situations.
  • Experience with inventory planning and warehouse management in a lean environment.
  • Recent experience using Microsoft Office (primarily Excel & PowerPoint).
  • Advanced Excel and PowerPoint skills.
  • Global dexterity and ability to adapt behavior in light of cultural differences.
  • Ability to travel 25% of time visiting current and potential Clients (domestic & international).
  • Ability to work in a fast-paced multinational team environment.

 Desired Skills:

  • Strong knowledge and understanding of global import/export regulations.
  • Purchasing certifications (ISM or similar)
  • MBA 


Goken America is an equal opportunity employer.  All applicants are considered without regard to race, color, ethnic or national origin, religion, age, sex, disability, citizenship or any other status protected by applicable federal, state or local law.






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